America.gov
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America.gov is a conversational service operated by the U.S. General Services Administration (GSA) to help people find and understand government information. Its September 29, 2026 executive-order framework directs GSA to operate it as a unified entry point for covered federal services.[1][2]
System and operator
Google identified itself as a technology partner for the launch on September 29, 2026, stating that its contribution uses Gemini. The statement identifies a model family involved in the service, without specifying a model version or the routing of individual answers.[3]
Legal and policy framework
The executive order, Streamlining Access to Government Services Through America.gov, directs integration with Login.gov and requires OMB to issue an implementation memorandum within 90 days. It preserves agencies' control of their records and adjudicatory authority, and calls for data minimization, secure authentication, auditable authorization, and accurate, reliable and transparent AI-assisted responses.[2]
America.gov's terms explain that the service supplies guidance and links while the responsible agency makes program determinations. The terms warn that generated answers can be inaccurate or outdated and direct users to check linked sources before acting, particularly on benefits, immigration matters or deadlines.[4]
Data handling
The privacy policy states that providers operate under zero-data-retention agreements and may not train models on users' information. It separately discloses America.gov's own response caching and retention of feedback and operational records. These are the operator's published policy commitments.[1]
Related coverage
- September 29, 2026 launch coverage
- America.gov executive order
- United States Federal Authorities
- Policy
References
- ↑ 1.0 1.1 America.gov, Privacy policy, updated September 29, 2026, §§ 1–2, 5–6; full body reviewed.
- ↑ 2.0 2.1 White House, Streamlining Access to Government Services Through America.gov, September 29, 2026, §§ 1–5; full text reviewed.
- ↑ Jim Kelly, Google Public Sector, “Google is a technology partner for the launch of America.gov,” September 29, 2026; full body reviewed.
- ↑ America.gov, Terms of use, updated September 8, 2026, “What America.gov does and does not do” and “Answers generated with SI”; full body reviewed.